Warranty

Disclaimer and Limitations:

Aumotor assumes no liability for any damage or injury that may occur from the use of products sold by us. Aumotor shall not compensate for any indirect, incidental, or consequential damages or losses, including expenses directly or indirectly related to products sold by Aumotor, such as labor costs or product warranty expenses. Aumotor will only replace defective products originally purchased from Aumotor after our Customer Service Department confirms the product defect and verifies the product is within its warranty period. Under no circumstances will Aumotor replace products damaged or lost due to product defects. This includes but is not limited to customs duties, taxes, and brokerage fees for international shipping. Aumotor will only ship replacement products to the address on the original order.
Items sold at clearance prices or in limited-time promotions are not eligible for warranty replacement. Unless otherwise stated, these items are sold “as-is” without any express or implied warranties.

Binding Arbitration Agreement:

All claims and disputes arising between Aumotor and purchasers and/or users of its products concerning the design, manufacture, warranty, or repair of the products shall be resolved through binding arbitration.
Any award rendered by the arbitrator may be entered as a judgment in any court of competent jurisdiction. The AAA or other agreed-upon arbitration tribunal shall have the authority to rule on any challenge to its own jurisdiction or to the validity or enforceability of any part of this arbitration agreement. The parties agree to arbitrate solely on an individual basis; this agreement does not permit class arbitration or the assertion of any claim in any class or representative arbitration proceeding as a plaintiff or class member. The arbitral tribunal shall not consolidate claims of multiple persons, nor shall it otherwise preside over any form of representative or class proceeding. If any part of this Agreement is found by the arbitral tribunal or a court of competent jurisdiction to be unenforceable, that part shall be void, and the remainder of this Agreement shall remain in full force and effect. The parties to this arbitration agreement understand that they may have the right or opportunity to bring a claim or dispute in court and have their case decided by a judge or jury, but they choose to resolve any dispute through arbitration.

Limited Warranty:

What is covered? Aumotor warrants to you (the original purchaser) that its new products will be free from defects in workmanship and materials when used for their intended purpose.
Except for hub spacers and alloy steel wheel bolts, all products carry a limited warranty period of one (1) year from the purchase date indicated on the receipt. The limited warranty period for wheel spacers and alloy steel wheel bolts is ten (10) years from the purchase date indicated on the receipt.
For any component of an Aumotor product covered under this warranty, if Aumotor reasonably determines it has a defect in material or workmanship, Aumotor will, at its sole discretion, repair or replace the component. For example, if a single component is found defective, Aumotor will not replace the entire product set. All repairs (except those listed under “Exclusions from Warranty Coverage”) will be performed free of charge by Aumotor or an Aumotor authorized dealer during the warranty period. Aumotor reserves the right to modify or improve any Aumotor product design and assumes no obligation to modify any previously manufactured Aumotor products. What is not covered by the warranty?

This warranty does not cover:

• Any Aumotor product resulting from misuse, neglect, accident, or improper installation, operation, or maintenance.
• Any Aumotor product used in or prepared for competition; any product altered or modified in a manner adversely affecting its operation, performance, or durability; or any product altered or modified to change its intended use.
• Repairs necessitated by normal wear and tear or the use of parts, accessories, lubricants, or fuels that, in Aumotor's reasonable judgment, are incompatible with the Aumotor product or adversely affect its operation, performance, or durability.
• Costs incurred by the purchaser, such as transportation costs to and from the repair dealer or Aumotor; towing fees, storage fees, premium (air or overnight) shipping charges; • Rental fees of any kind; or logistics, labor costs, lost profits, etc.
• Incidental or consequential damages, including loss of use, loss of income, or inconvenience related to the product or the vehicle in which it is installed.
Before submitting a warranty claim, you must ensure the issue is not caused by any of the above limitations or exclusions. If the product is found to be functioning properly upon inspection, you will be responsible for the associated shipping costs.

How to File a Warranty Claim?

If you purchased the product from an authorized Aumotor dealer, you must file warranty claims related to that product through the dealer who sold it to you. If you purchased the product directly from Aumotor (whether online or at one of its retail locations), you must file your claim through Aumotor. Regardless of whether the product was purchased through a dealer or directly from Aumotor, you must first contact Aumotor via email or phone to obtain a Return Goods Authorization (RGA) form and number. If the claim falls within the applicable warranty period, Aumotor will issue the RGA form and number for you to return the product to the dealer (if purchased from a dealer) or to Aumotor (if purchased directly from Aumotor). The purchaser is responsible for returning the product to Aumotor or bearing applicable costs, including shipping fees and expenses incurred for removing or installing the product from the vehicle. Any product returned under warranty must include: (1) the product, (2) a fully completed RGA form with the Aumotor-issued RGA number clearly displayed on the returned product's packaging, and (3) a sales receipt verifying the purchase date. Upon receipt of the product and claim, Aumotor or its authorized dealer will promptly evaluate the product, verify the purchase date, and investigate the claim. If the product is determined to have a defect in materials or workmanship covered under the limited warranty, you will be notified and the repaired or replacement product will be shipped to you within a reasonable timeframe. If the claim is denied, you will receive an explanation of the denial. If you dispute the warranty decision, please contact Aumotor Customer Service, who will attempt to resolve the dispute amicably.

Limitations and Disclaimers of Implied Warranties of Merchantability and Fitness for a Particular Purpose to the Extent Permitted by Applicable Law:

1. Aumotor makes no implied warranty of merchantability for any product or component, whether or not such product or component is covered by any express warranty contained herein;
2. Aumotor makes no implied warranty of fitness for a particular purpose, and no warranty exists beyond those described herein;
3. In jurisdictions where implied warranties cannot be excluded, the duration of any implied warranty is limited to the duration of the express warranty described in this Limited Warranty. Some states do not allow limitations on the duration of implied warranties, so the above limitation may not apply to you;
4. The terms, limitations, and disclaimers contained in this Limited Warranty, as well as any documentation related to the sale of Aumotor products, may not be modified, altered, or waived by any action, inaction, or statement (whether oral or written) unless expressly authorized in writing by an Aumotor management-level employee.

Aumotor shall not be liable for any incidental or consequential damages.
The repair and replacement remedies described in this warranty statement are your sole and exclusive remedies. Under no circumstances shall Aumotor be liable for any incidental, special, or consequential damages, including loss of profits. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Invoice Arbitration Clause:

By accepting the product included in this invoice, you agree that all claims and disputes arising between Aumotor and the purchaser and/or user of its products concerning the design, manufacture, warranty, or repair of the product shall be resolved through binding arbitration.
Any award rendered by the arbitrator may be entered as a judgment in any court of competent jurisdiction. The AAA or other agreed-upon arbitral tribunal shall have jurisdiction to rule on any challenge to its own jurisdiction or to the validity or enforceability of any part of this arbitration agreement. The parties agree to arbitrate only on an individual basis, and this agreement does not permit class arbitration or the assertion of any claim as a plaintiff or class member in any class or representative arbitration proceeding. The arbitral tribunal shall not consolidate claims of multiple persons and shall not otherwise preside over any form of representative or class proceeding. If any part of this Agreement is found by the arbitral tribunal or a court of competent jurisdiction to be unenforceable, that part shall be severed and the remainder of this Agreement shall remain in full force and effect. The parties to this arbitration agreement understand that they may have the right or opportunity to file a lawsuit in court to resolve a claim or dispute and have their case decided by a judge or jury, but they choose to resolve any dispute through arbitration.